CAREERS

To improve the organisation’s overall security posture, SOC Level 2 analysts are generally required to use their skills to provide in-depth threat analysis, look into incidents, adjust security tools and processes, and work with other cyber security teams.

Responsibilities  

  1. Monitor security alerts generated by various security tools such as SIEM, IDS/IPS, endpoint detection and response (EDR), and others.
  2. Conduct detailed analysis and investigation of security events to determine the scope, urgency, and potential impact of the incident.
  3. Provide second-level support for security incidents, including containment, eradication, and recovery.
  4. Collaborate with other SOC analysts, IT teams, and other stakeholders to ensure timely resolution of security incidents.
  5. Create monthly reports and dashboard reports on the status of security events and incidents.
  6. Mentor and train junior analysts to improve their skills and knowledge.
  7. Tuning of rules, filters, and policies for detection-related security technologies to improve accuracy and visibility.
  8. Participate in regular security training and knowledge-sharing sessions to stay up to date with the latest security threats and trends.
  9. SOC and documents progress throughout the Incident Response Lifecycle.
  10. Manage SLAs for security tickets or security incidents/events.
  11. Jumping on the call with Vendors and other teams to discuss issues with partners/ to get their requirements and deliver the same in the form of projects.

Requirements

  • Experience in advanced security analysis, incident response, and remediation activities that increases the efficiency of the SOC .
  • Education B.Tech/B.E. in Computers, B.Sc in Computers, BCA in Computers
  • Cyber Security, Rapid7, SIEM, Vulnerability Management, Security Operations
    Incident Response, Security Analysis, Forti SIEM, Information Security, Security Monitoring

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Lead the Technical Service Delivery team to ensure timely project completion in accordance with the defined SOW, as well as post-implementation support services via internal engineering resources and a vendor.  

Responsibilities  

  • Taking over the management of IT service delivery in the SI company’s services
  • ability to work closely with stakeholders (including management and customers) to assess potential risks for projects and propose solutions for risk mitigation proactively. Perform weekly, and monthly reviews and analyses of the current progress of the project for customers and internal stakeholders.
  • Manage level 1, level 2, and level 3 technical support services to ensure that SLAs are met. Escalate issues to vendors for quick resolution, schedule monthly server maintenance; deploy upgrades and patches for systems and applications, and perform system and cybersecurity monitoring.
  • Facilitates the presales team to design and implement systems, storage, network infrastructure, and cybersecurity solutions to meet customers’ requirements.
  • Assist in designing and implementing automated operations processing to improve the effectiveness and efficiency of the team.
  • Track and manage engineering resource utilization patterns to manage an efficient and effective engineering workforce.
  • Routinely meet with the client’s IT managers/person in charge to ensure open lines of communication are maintained to discuss emerging challenges, issues, SLA , service level improvements , customer satisfaction, and other matters of interest.
  • Prepare and maintain project execution plans, as well as track all activities in relation to the plan, providing regular and accurate reports to internal and customer management.
  • COLLABORATE with cross-functional teams, building relationships and achieving results without a direct reporting relationship.
  • Facilitate communication between different stakeholder teams on the project/CR.
  • Overall delivery excellence with a focus on delivery efficiencies, customer satisfaction, and employee retention results in business sustainability and growth.
  • Monitor and control all allocated manpower, associated revenue costs, and all capital costs against the project budget.
  • Lead project teams effectively, ensuring that team members are motivated and that their technical competencies and knowledge base are developed.
  • Participate in client/partner contract negotiations and pre-sales solutioning support for the sales team.

Requirements

  • Degree in IT / Engineering, or diploma with equivalent IT experience.
  • At least 5 years of experience in managing service delivery teams, engineering integration projects, and cross-functional delivery teams. 
  • Experience in the IT and engineering domains with turn-key project development, implementation, and maintenance of multi-platform, multi-vendor systems
  • Strong project management and communication skills, service delivery, client relations, planning, scheduling, resource management, quality assurance, and situational negotiations are all required.
  • proven track record of successful staff management in areas such as leadership, employee motivation, performance evaluation, professional development, and recruitment.
  • Good presentation skills, communication, negotiation, interpersonal skills, and customer service orientation
  • Knowledge of IT infrastructure or cyber security systems will be a plus.
  • Professional project management certification (e.g., PMP, ITIL, Microsoft, CCNA etc.) is preferred 

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Roles & Responsibilities

  • Provide leadership to the IT services support team.
  • Act as level 1 – 1.5 subject matter expert for MS Office 365-related support matters.
  • Process accounts relating to user on-boarding, off-boarding and internal movement.
  • Handle day-to-day monitoring of client monitoring systems and follow up on IT infrastructure and security alerts.
  • Generate reports from the security monitoring systems and keep track of the remediation progress by the respective system owners.
  • Incident ticket logging, troubleshooting, and performing escalation to level 2 engineers.
  • Coordinate with all relevant parties to resolve IT-related incidents.
  • Handle user complaints.
  • Liaise with the Procurement team for IT hardware/ software/ licenses procurement.
  • Perform asset management of endpoint devices.
  • Monitor and ensure patch compliance (Eg: critical windows updates, antivirus updates, software updates, vulnerable assessment, etc.)
  • Attend regular review meetings together with client team.
  • Monitor and ensure managed service conforms to agreed KPI/SLA levels.
  • Perform manpower assignment
  • Provide weekly and monthly reports
  • Ensure updated documentation, processes and guidelines are in place.
  • Perform timely escalation to client Front-end manager
  • Support internal and external audits
  • Be on standby and available to be activated to work locations outside working hours.
  • Carry out any tasks assigned by client Front-end manager